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Guarantee Policy

RealExams is committed to its customers' success. That is why our products are created with utmost care and professionalism. We utilize the experience and knowledge of a team of industry professionals from leading organizations all over the world. These products are designed to help you excel in the field of your choice while keeping the time spent on preparation at minimal and knowledge gained, maximum.

At RealExams We believe in one golden principle: 'Success of our customers is our success'.

We believe that your time is precious and our products are intended to help you utilize it in a better, more efficient way. Senior IP professionals create this material by consulting latest points to cover the Training of Customer. Our customers are informed and provided with the updates products. We provide Top notch customer support! RealExams has a 24/7 live chat support and prompt email correspondence.

We are open towards change and appreciate the feedback of our customers. We strive towards continuous improvement of our products and service. We accomplish this by remaining intact with our customers and product developers alike. And this is why, if one of our customer does not succeed in a exam we not only review that product instantly we also offer consolation to our unsuccessful customer by giving him/her a free Refund of the total Purchase amount. That is our guarantee. Please review the following text for details of guarantee policy:

If for any reason you do not pass your exam, RealExams.com will provide you Money Back Guarantee, without any delay.

To take advantage of the guarantee, simply contact Customer Support claiming Refund for your purchase. Please include a scanned copy of your failed exam and we will promptly issue REFUND.

RealExams.com will not refund money if you request for another Exam as replacement of Original purchase. The new exam must be a like-kind product. However it may be less than, equal to but not exceed the cost of Original purchased exam.

How to Claim the Guarantee?

Before claiming the guarantee, downloaded products must be deleted and all copies destroyed. This guarantee applies only to single-user licenses purchased directly from RealExams.

To claim the Guarantee, you must submit the Examination Score Report in PDF format within 7 days of Test to billing@RealExams.com. We will then issue Refund to the same card that is used to make payment. Give it a try and you will lose nothing! There is ABSOLUTELY NO RISK!

Refund of Product Can NOT be claimed if?

Refund Claim is valid for any RealExams Testing Engine User who fails the corresponding exam within 15 days from the date of purchase of Exam. Customer can contact RealExams to claim refund guarantee at billing@RealExams.com Exam failures that occur before the purchasing date are not qualified for claiming guarantee. The Guarantee Claim request should be submitted within 7 days after exam failure otherwise Team reserves the right of final decision.

Failure within 7 days of purchase date. We highly recommend the candidates a study time of 7 days to prepare for the exam with RealExams study material, it will make you understand the exam very well and pass it quite easily.

Retired or Wrong Exam purchase. RealExams.com will not entertain any claims once the product is Downloaded and Installed. In special cases where customer has paid for the wrong Exam and informed the Team about it in 24 hours without downloading Product we may consider swapping Exams.

Claim can't be made if the Candidate's name is different from RealExams's Account Holder name.

Expired order that are no longer accessible.

Guarantee can't be claimed for Exam received for Free or Special Discount price. Bundles are not covered by guarantee policy.

Only practice questions are available for Courses, SSCP, CISSP, EMC, PMI, Riverbed, SAP and Microsoft exams so these are not covered by 100% pass and refund guarantee.

Refunds cannot be claimed on Study Guides and Audio Exams in any case.

Labs Preparations for any Exam are not covered by Guarantee so no claim can be made against them.

For the above cases and the ones do not appear but involved with the guarantee policy, RealExams.com reserves All Rights of Final Decision.